Today on the podcast as part of November’s focus on brand tracking and insights, I take a look at customer feedback and how it can be used to improve brand reputation.
Looking after our customers has never been more important. Competition is fair and platforms a plenty for people to take to and give their positive, or negative, opinions about your brand, product or service.
How does this relate to PR – well it’s about public perceptions and how we can influence opinion so intrinsically linked in fact.
So today I am exploring the significance of customer feedback and three actionable steps to succeed in this critical area.
So let’s dive in!
Liked Listening today? What to do next:
Get my FREE roadmap to get more strategic with communication activity in your business.
Listen to more episodes, take some training, or download a resource: Find out more here.
Hire my expertise
Whether that’s support with a one-off comms project or an entire strategy for your business, drop me a line if you want to explore this further. You can also work with me 1:1 as a trainer and mentor – firstname.lastname@example.org
Work with me closely
If you’d like to work with me to develop and implement your communication strategy through 1:1 work, podcasts, workbooks, sharing ideas, and lots of accountability and up-skilling, then email me at email@example.com to register your interest for you or your entire team.
Leave me a voicemail on my Speakpipe page I would love to hear your feedback on this episode and thoughts on any topics I could include in future ones too.