My podcast & blog offer you free bite-size practical advice, tips and insights available in audio or written blog posts.
Each week I share my knowledge on how to; find your essential customers, engage those customers in your products and services, stand out from the competition, and protect your brand reputation with Comms ‘That Works’.
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LATEST EPISODES
Ep 140. The Importance of Customer Feedback in Brand Reputation Management
Today on the podcast as part of November's focus on brand tracking and insights, I take a look at customer feedback and how it can be used to improve brand reputation. Looking after o [...]
Ep 139. Brand reputation, Gen Z, and honesty in communication
Remember when we dug deep into brand reputation and its importance in our previous episode? Well, today, we're taking it a step further as part of our reputation and insights series [...]
Ep 138. ‘Deep Dive’ with Steve Leigh: using research to improve your brand reputation
Today I'm delighted to have on the podcast, Steve Leigh, from Sensu Insight. Steve started Sensu in 2022. After many years trialling this approach to reputation management, he left [...]
Ep 137. How AI is Changing the Game in PR and Comms
Artificial Intelligence and PR are becoming increasingly intertwined as we grapple with the pros and cons in real-time. As professionals, we recognise the immense potential of levera [...]
Ep 136. Deep Dive with Jo Twiselton – Strategic Communication & People-Focussed Change
I'm delighted to have on the podcast this week Jo Twiselton, human change specialists, executive coach, facilitator and consultant. Jo is also a qualified executive and wellbeing coa [...]
Ep 135. Autumn comms hacks; how to make the most of your time
I am really pleased to be back with fresh content this Autumn after a short break over the summer. I also have some news - for the next 6 months, the podcast will have 3 monthly epis [...]